Help Center
Service Phone:562-229-0088
Service E-mail:help@woodbridgebath.com
Service & Warranty Policy
WOODBRIDGE warrants its products as listed below to be free of material and workmanship defects, subject to the limitations set forth in this limited warranty.

• Bathtub, Whirlpool/Air Bubble Massage Tub, Cold Plunge, Wooden Tub: 1 Year limited to be free of defects in material and workmanship.
• Sauna room and Sauna Tent: 1 Year limited to be free of defects in material and workmanship.
• Toilet and Bidet: 1 Year limited to be free of defects in material and workmanship.
• Faucet: 1 Year limited to be free of defects in material and workmanship.
• Vanity and Vanity Top: 1 Year limited to be free of defects in material and workmanship.
• Granite, Marble, Engineered Quartz Vanity Top: 1 Year limited to be free of defects in material and workmanship.
• Medicine Cabinet, LED Mirror: 1 Year limited to be free of defects in material and workmanship.
• Stainless Steel Sink: 1 Year limited to be free of defects in material and workmanship.
• Solid Surface Shower Wall Panel, Shower Base: 10-Year limited warranty to be free from material defects.
• Drain Cover and PVC Drain: 1 Year limited to be free of defects in material and workmanship.
• Shower Door: Lifetime warranty on glass components and 1-year limited warranty on other hardware.

This limited warranty is non-transferable and only applies to products purchased and installed in the United States and Canada

This limited warranty excludes all industrial, commercial, and business usage. Proof of purchase (original sales receipt) from the original purchaser, Description and pictures of the defect, model number, or model description must be provided to WOODBRIDGE Bath for all warranty claims, and WOODBRIDGE Bath IS NOT responsible for labor cost, removal, or installation costs.

This limited warranty shall not apply to goods which have been subject to accident, negligence, improper installation, product abuse, product misuse, or use of cleaners containing abrasives, alcohol, or other organic solvents, whether it was performed by a contractor, service company, or yourself, are excluded from this warranty.

This warranty does not cover surface damage caused by the use of chemicals that break through or dissolve the surface finish or damage caused by the accidental dropping of sharp or heavy objects. Improper care and use of abrasive cleaners will void the warranty.

During this limited warranty period, if a malfunction occurs and after inspection it is determined that a defect developed during normal use, Woodbridge will as at its election, proceed with on any of the following options:

(1) Repair or replace the defective part(s) or product(s) at cost
(2) Issue a refund of the original purchase price of the product(s) (Valid within 30 days from the date of purchase)
(3) Issue a credit to be applied toward the purchase of a new product. Shipping/delivery charges may apply and are at the sole discretion.

Caution:
NEVER use cleaners containing abrasive cleaners, ammonia, bleach, acids, waxes, alcohol, solvents or other products that are not recommended for Chrome finish will void the warranty.
Woodbridge products should be installed by a fully insured and licensed contractor only. Installation by anyone other than a fully insured and licensed contractor will void this limited warranty.

RESPONSIBILITIES OF OTHERS
Inspecting the unit prior to installation is the responsibility of the installer or building contractor who acts on behalf of the user. They are responsible for ensuring the unit is free of defects or damage. Notices are placed on the unit and on the shipping carton advising the installer of this responsibility. In the event of a problem, the unit must not be installed. Woodbridge is not responsible for failures or damage that could have been discovered, repaired, or avoided by proper inspection and testing prior to installation.
Damage occurring in transit is the responsibility of the carrier. The user or installer MUST open the crate and inspect the unit for damage when it is delivered. If damage is discovered, it must be reported immediately to the seller and the carrier in writing, and an inspection requested. Failure of the carrier to respond should be reported to the seller and the carrier. Your freight claims should be filed promptly thereafter.

This limited warranty does not cover any liability for consequential or incidental damages, all of which are hereby expressly disclaimed, or the extension beyond the duration of this limited warranty of any implied limited warranties, including those of merchantability or fitness for an intended purpose.

DISCLAIMER
Except as expressly provided, there shall be no warranty or obligation, express or implied, oral or statutory. No dealer or other person has the authority to make any warranties or representations concerning its products. In no event shall it be held responsible for any such warranties or representations.
Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental, or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, you may also have other rights which vary from state/province to state/province.

To obtain warranty and replacement parts, please send an email to help@woodbridgebath.com with the original receipt information. Woodbridge will determine whether to repair or replace your product, issue a refund, or issue a credit.

IMPORTANT!

DO NOT USE:
Abrasive cleaners such as acid, ammonia, bleach, and similar solutions. Use of such solutions may cause corrosion, finish peeling, and/or dull the surface.

DO NOT USE:
Abrasive sponges or cloth. Never use steel, wool, or wired brushes that will permanently scratch the surface.

Retain these installation instructions for future reference!

Thank you for using WOODBRIDGE products!

Need further assistance? Please send an email to help@woodbridgebath.com

Note

We will respond within 1 to 3 business days of your submission.